Terms & Conditions

Interpretation & General

"Client" is the person, firm, company or organization for whom E+ has agreed to provide the Services in accordance with these conditions; "E+" is Errands Plus Ltd; "Contract" is the Contract for the facilitation of Errand Services which shall be governed by these conditions; "Services" means the Errand Services to be provided by E+ to or for the Client; "Charge" means the Charge payable by the Client to E+ as notified by E+ from time to time.

E+ shall be entitled to alter and vary these conditions from time to time without any liability to the Client. It is the Client’s responsibility to check these pages periodically for any updates.

E+’s normal hours are 08.30 – 18.00 Monday to Friday. Where E+ is required to provide Services outside of these hours E+ shall be entitled to make an extra Charge to the Client for this reason, and the same shall be notified to the Client ahead of time. Outside normal hours, the Client may reach E+ by telephone, voice, or e-mail. E+ will respond to all messages left by the Client as soon as possible.

Telephone calls between E+ and the Client may be recorded and monitored from time to time.

Supply of the Services

E+ shall provide the Services to the Client subject to these Conditions or such other conditions as may be agreed in writing between E+ and the Client.

The Service permits the Client to instruct E+ to facilitate errands for or on the behalf of the Client. This may involve the pick up and/ or delivery of personal or other items, messages or goods. E+ may decline to run an errand which it deems immoral or unlawful.

E+ has a weight restriction of 20kg applicable to all carriages. Outsize items may attract an extra charge or be declined to be carried by E+.

The turnaround time for normal errands (errands requiring no waiting, within E+ area of coverage, not encumbered by other agreements e.g. specified ‘time-bound’ and ‘urgent’) is 24 hours. However E+ intends to facilitate all errand requests within the same working day, if such request has been received by E+ by the errand reception-cut-off time of 3pm. Requests received after 3pm may be facilitated the following working day.

Where E+ is unable to run any errands it will inform the Client as soon as is reasonably possible.

Charges

Subject to any special terms agreed, the Client shall pay E+ the Charge and any additional sums agreed between E+ and the Client for the provision of the Services.

E+ shall be entitled to vary the Charge from time to time and shall communicate any such changes to the Client before any payment is made.

E+ shall be entitled to invoice the Client for any incidental costs incurred during the facilitation of the Client’s request, including costs from unexpected delays, toll charges etc.

All payments made to E+ via Credit Card transactions are liable to a 3% handling charge. This handling charge of 3% is added to the total sum owing to E+ by the Client.

All quotations given and charges mentioned will be exclusive of VAT unless otherwise stated.

The Charge and any additional sum due shall be paid by the Client (without any set off, counterclaim or other deduction) in advance or within ten days of E+’s invoice date.

A late payment penalty of 5% of the total invoiced charge will be payable to E+ should payments not be received by E+ within 14 days after the due date billed.

Client’s Responsibilities

Services provided by E+ are provided expressly for the Client or any person or group named by the Client to receive the Service.

The Client shall not request of E+ to run errands which are immoral or unlawful in nature.

The Client shall endeavour to provide E+ with as much detailed information as possible regarding their request in order for E+ to provide excellent service.

The Client shall not ask E+ to run errands to, from and for people or places where E+ staff or associates may experience any form of abuse, bodily harm or death.

If the Client should request that E+ use the Client’s credit card and /or credit facilities for the purpose of rendering Services, the Client shall, promptly and upon request, provide written confirmation of such authorization (in such form as E+ shall request) for E+ to use any such credit facility. The Client acknowledges and agrees that E+ shall have no liability or be responsible in any way whatsoever in respect of the use of the Client’s credit card and /or other credit card facilities provided that E+ acts in accordance with the instructions issued by the Client in relation thereto.

Termination and refunds

When the Client has entered into an agreement with E+ by assigning an errand and making payment for same, requests for refunds may only be accommodated in the following circumstances:

  • where E+ has not already begun to process the request.
  • where the errand does not require same day facilitation, in which case a minimum 24hour notice period by the Client is applicable.

E+ will make refunds less direct costs to itself including any handling costs

Without prejudice to any other rights and remedies available, E+ shall have the right to terminate the Contract for the provision of all or any of the Services upon written notice if the Client commits a serious breach of these conditions.

On termination for any reason whatsoever, the Client shall immediately make payment to E+ of all and any sums outstanding and owing to E+ under these conditions (including the Charge or any outstanding balance)

Liability

E+ shall not be liable for any loss, cost, expense or damage of any nature whatsoever (whether direct or indirect) resulting from the use of E+ Services, except where it is expressly determined that a person acting under the direct instruction of E+ has knowingly acted in a negligent manner.

E+ warrants to the Client that E+ shall use all of its reasonable endeavors to provide the Services using reasonable care and skill and, as far as reasonably possible, in accordance with the Clients requests and instructions.

E+ shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by the Client which are incomplete, incorrect or inaccurate or arising from their late arrival or non arrival, or any other fault of the Client.

E+ shall not be liable or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure, any of E+’s obligations in relation to the Services, if the delay or failure was due to any cause beyond E+’s reasonable control.

Subject to the provisions of these Conditions of Service, the maximum liability of E+ to the Client for breach of any of its obligations hereunder shall be limited to the value of the Charge (provided that the Charge has at such time been paid by the Client in full).

Disclosure of information

All information received by E+ in relation to the Client shall remain confidential and, except as maybe required by law, E+ shall not, without the Client’s prior written consent, disclose or divulge to any third party any information of any nature whatsoever in relation to the Client.

Unless E+ receives notice from the Client to the contrary, E+ shall from time to time provide to the Client (by post, telephone or email) such information in relation to the Services that E+ considers may be of interest to the Client.

Under the Data Protection Act 1984 the Client shall be entitled upon written request to view any personal records or information held by E+ relating to the Client. E+ shall be entitled to Charge an administrative fee for this service, which shall be set at the time of the Client’s request.

General

These conditions (together with any other terms and conditions agreed in writing between E+ and the Client from time to time) constitute the entire agreement between the parties, and supercede any previous agreement or understanding and may not be varied except on notice from E+. All other terms and conditions express or implied by a statute or otherwise are excluded to the fullest extents permitted by Law.

Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party at it’s registered office or principal place of business or residential address (as the case may be) or such other address as may at the relevant time have been notified pursuant to the provision to the party giving notice. Any notice may be sent by first class post, facsimile transmission or email and notice shall be deemed to have been served on the expiry of 48 hours in the case of post or at the time of transmission in the case of facsimile or email transmission.

No failure or delay by E+ in exercising any of its rights under the Contract shall be deemed to be a waiver of that right, and no waiver by E+ of any breach of the Contract by the Client shall be considered as a waiver of any subsequent breach of the same or any other provision.

If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in parts, the validity of the other provisions of these conditions will still stand.

These conditions and the Contract to which they relate shall be governed and construed in accordance with English Law and the parties shall submit to the exclusivity and jurisdiction of the English Courts.